FAQ’s

Your contractor, Better Way Services, Inc. A field superintendent is assigned to your project. He will provide you with a business card and his phone number. The insurance company is not aware of scheduling, once the repairs have begun. Please advise our production department of any allergies or sensitivities to paint and/or cleaning products that may be offensive to some people.

We mask off contents, countertops, appliances and cabinets. Our sanding equipment contains a powerful vacuum system. The majority of any dust produced through construction will be controlled. However, please expect a final construction clean from our cleaning division. Dust will be kept to a minimum but some dust particles will occur.

Sheetrock can be repaired if it has not lost its structural integrity. Please keep in mind that we are sometimes limited to repairs based on what the insurance company may allow. The texture on sheetrock can be repaired and blended where damaged. However, it is a repair and we will match the existing texture as best possible.

Monday-Friday, 7:00am to 4:30pm office hours. Our field crews start earlier with hours varying between winter and summer. Please discuss the schedule with your field superintendent at any time. Weekends are reserved for emergency services. The insurance companies do not pay overtime rates except for emergency situations after normal business hours.